Frequently Asked Questions

Have a question about the services we offer?
We're here to help!

Top

1What is a source shopping country?
These are the participating countries where 2ship4me have setup addresses designed for customers for shopping overseas.
2What are the participating source countries available now?
Currently the countries available are USA. We are constantly looking at expanding worldwide and overtime, we hope to provide more shopping options for our customers.
3How long will my packages take to arrive?

For USA packages, the transit time is as below:

  • Standard – within 13 to 16 working days from the date of payment.

Working days do not include Saturday, Sunday, both in local or product source country’s and public holidays.

4What are the factors to take note for delivery timeline?
  • Public holidays
    Please be aware that public holidays, both in local or product source country’s, affects delivery dates.
  • Working Days
    Working days do not include Saturday, Sunday, both in local or product source country’s and public holidays.
    Gentle reminder that the product source country’s warehouses are in a different time zone to you.
5Why is my shipping fee so high? Are there any tips to reduce the shipping fee?
As per freight industry practice, the chargeable weight of a package is calculated based on Volumetric or Actual weight, whichever is higher.

Volumetric weight of a package is a calculation that reveals the density of a package and we use the below formula to derive the volumetric weight of a package

Volumetric weight = [ length(cm) x breadth(cm) x height(cm) ] / 5,000cm You can advise your merchant to ensure proper packaging or pack your purchase into a smallest possible box.
6If I have more than one package, will you repack all my packages into one?
No. We do not combine multiple packages as it may potentially hinder the claims process in the event your package is lost or damaged during transit.
7How will 2SHIP4ME do the repacking?

2SHIP4ME will repack your package by minimising the height of the package, thus reducing the volumetric weight. Note that we will not be able to cut down all sides of the package. If available, 2SHIP4ME may also repack your package by putting them in a new smaller box.

signup

Example: Height of package being cut down

8Will you repack every package that has more than 2kg difference between the actual weight and volumetric weight?
Here are some scenarios in which we will not repack:

  1. when the package contains leather products, e.g. handbags, purses, coats, etc.
  2. when the package contains restricted items, such as perfume, standalone batteries, fuels, etc.
  3. when the package is marked ‘FRAGILE’.
  4. when the package is obviously a gift, i.e. packed in a gift box, secured with ribbon and gift card, etc.
There are also packages which are specially packed to ensure breakable items are cushioned. As such packages would potentially be bulky, the difference between the actual weight and volumetric weight may be higher. We will take into account such instances and repack only when the safety of the package will not be compromised.

The decision to repack a package will be made at the discretion of us.
9How do I know if my package has arrived in Destination country or out for delivery to my shipping address?
When your package is in local, it will be reflected as “Arrived in” in your account, under “My Tracking” tab. You may also track your package status.

Your item number can be easily located beside your Package ID under “My Tracking” tab.
10Where do I enter my voucher code?
Once you have selected all the packages that you would like to check out and your preferred shipping mode, click on ‘Next’. On the following page, there will be a voucher code field for you to enter the promotion/voucher code that you are eligible for. Note that only one voucher code can be used at one time.

My Account

1Can I transfer package(s) that has been processed by warehouse from my 2SHIP4ME account to another 2SHIP4ME account?
No, we do not allow the transfer of packages. All packages will be processed accordingly to the customer account number that is stated in the invoice/shipping label on the package. If you have difficulties logging in to your account, please contact us for further assistance.
2I currently have 2 2SHIP4ME accounts under my name, can I transfer package(s) to the account that I want to keep and terminate the other?
Yes, an admin fee of US$10 per package will be payable for the process of this transfer. Verifications will also be done to ensure that the package(s) belong to the rightful owner.
3What happens if I forget my 2SHIP4ME password?

If you have forgotten your password or it is not working for some reason, please follow the steps below:

  1. At the sign-in page, click on ‘Forgot password?’
  2. Enter your email address that you have registered for.
  3. Click on “Send me reset password instructions” button.
  4. An email containing your password will be send to the email address specified in your profile.

If you have difficulties retrieving your password through the above method, you may contact us for further assistance.

4How do I change my password?
Simply sign in to your account and the option to change your password will be available under ‘My Profile’ tab.
5How do I update my personal information?
Simply sign in to your account and you will be able to update your personal information under ‘My Profile’ tab.
6How do I know if my account has been activated?
You will receive a welcome email from us if your account has been successfully activated. Please check your junk/spam mailbox if you did not see the email in your inbox.
7What should I do if I did not receive the activation email?

If you did not receive the activation email, please follow the steps below.

  • Click forget password to request for the activation email to be resent to you.
  • Enter the email address you used to sign up.
  • Click on “Resend confirmation instructions”.

Alternatively, you can contact us and we will resend the activation email for you.

8How do I activate my account?
After signing up for an account with us, a message with a confirmation link will be sent to the email address you used to register. Click on “Activate My Account”, and you will be automatically logged in.

Kindly activate your account within 3 days from receipt of the activation email.

Shipping with 2SHIP4ME

1How long will my packages take to arrive?

For USA packages, the transit time is as below:

  • Standard – within 13 to 16 working days from the date of payment.

Working days do not include Saturday, Sunday, both in local or product source country’s and public holidays.

2What are the factors to take note for delivery timeline?
  • Public holidays
    Please be aware that public holidays, both in local or product source country’s, affects delivery dates.
  • Working Days
    Working days do not include Saturday, Sunday, both in local or product source country’s and public holidays.
    Gentle reminder that the product source country’s warehouses are in a different time zone to you.
3How will I know that my package has arrived at our overseas warehouse?
An email notification will be send to your registered email once your package has been processed at overseas warehouse. Do check your ‘Junk’ folder in case the notification email has been filtered from your main inbox.

Once you are logged in to your account, your dashboard will show you total number of packages that require your actions and total number of packages which are pending for payment. The breakdown of your packages is also shown below, according to each of the source countries. You may click on the source country to access the information of your packages in that specific source warehouse.



In the event that your merchant has updated your package as delivered but it has yet to appear in your account after 2 working days, please contact us and provide us with more details on your package (e.g. merchant invoice with tracking number, merchant name, etc.), to help us locate your items.
4If I do not wish to use 2SHIP4ME service after my package has arrived, what are the applicable charges to redirect/return the package?
For all redirections (including return to merchants) requests, there will be an administrative fee payable.

For redirection via this service, amount payable will be USD $6.50 (admin fee) plus the local postage fee to redirect package to customer’s requested local address.

For redirection via a third party courier, amount payable will be USD $10.00 (admin fee). Customers will need to pay for any other costs incurred directly to the courier company appointed by them.

For return to merchants with a valid prepaid return label, amount payable will be USD $6.50 only. If your merchant did not provide a prepaid return label, then the cost to return your package to merchant’s address will be payable by customer.
5What if the merchant delivered the wrong items or quantity to me?
As this service only provides the means for you to ship your packages to local, you will have to liaise directly with your merchant for any refund, return, exchange or money-back guarantee policy and/or claims procedure of any such items.
6What are the current 2SHIP4ME shipping services?
Currently the countries available are USA. We are constantly looking at expanding worldwide and overtime, we hope to provide more shopping options for our customers.
7How do I use 2SHIP4ME Shipping Services?
To use this service, you must first be our member. Membership is free and you can Sign Up over here if you are currently not a member:

For our members, you can start shopping from overseas retailers/merchants.
8What are the benefits of using 2SHIP4ME Shipping Services?
The benefits of using our shipping services include, being able to:

  1. Purchase items that are available overseas but not in local.
  2. Purchase items from overseas merchants that do not ship to local.
  3. Purchase items available in local from relatively cheaper overseas sources.
9What should I enter as my shipping and billing address on merchants’ websites?
You should enter your personalized address, specific to the country which you are shipping in, as your shipping address.

  • These personalized addresses comprise of your name, VP number and the overseas address our service uses to process your packages and are displayed in your account.
You should enter your local address as your billing address.

However, you can also enter your personalized address at merchants’ sites which do not allow you to enter local addresses as a billing address. Please note that by doing so, you may not receive the hard copy invoice should the merchant send it via mail.
10Does 2SHIP4ME provide guarantee on product authenticity?
Our service does not guarantee the authenticity, genuineness or quality of the item. For your own safety, please purchase items from reputable merchants and sites.
11Any tips on how a package should be packed?
We do not advise shipping of Fragile or Special Care items.

However, if you need to, please ensure proper packaging by your Sender. Please inform your sender to pack it well in shipping condition to ensure that the items are sufficiently insulated during the shipping process.

We do not take responsibility for any damages that may occur during the entire handling, shipping and delivery from our overseas shipping facilities to your local address.
12What are the minimum and maximum package size that I can ship using 2SHIP4ME Services?
This depends on the shipping modes selected. However, each package minimum chargeable weight will be 0.5KG. For the maximum size allowance, please kindly refer to the respective sections below:

• Standard Shipping
Maximum Weight: 30 KG
Maximum Length / Width / Height: 150 cm
Maximum circumference: 300 cm
Eg: If the length or width or height is more than 150cm, it is considered oversize.
Packages that exceed the maximum length measurement cannot be shipped

An additional delivery surcharge might be imposed if we are able to assist with the delivery of such oversized packages. If your package requires special handling, there might be an additional surcharge, which would be determined on a case by case basis.

Package at 2SHIP4ME Warehouse

1From which countries will the repacking service be offered?
The repacking service is available for packages from some countries.

Repack option will be available to customer if the difference between the actual weight and volumetric weight exceeds 2KG.
2What happens if my USA order exceeds USD$2500 in value?
A Shipper’s Export Declaration (SED) form is needed whenever your package’s value is above USD $2,500. This form is needed by the US Customs Authority. Please refer to our Terms and Conditions clause 10 for a sample of the SED form. Once the form is filled and duly signed, we will forward it to our USA forwarder for processing.
3My package has arrived at the source warehouse but why is it still not reflected under my account?
Please kindly allow up to 2 working days for our team to process your package upon its arrival at our warehouse facility.

Alternatively, you may also use our “Find My Package” function located on your Dashboard to locate your package as it could have been processed by our warehouse but it was without a valid account number thus it could not be assigned to your account.
4Warehouse have declared my packages, why am I still required to declare my package(s)?

The reason will be due to your packages not having a merchant invoice in them. As such, we will require you to input the dollar value of your purchases for customs declaration purposes.

  1. Log in to your account.
  2. On your Dashboard, click on the country that you wish to be directed to.
  3. At the ‘Action Required’ tab, click on the ‘Declare’ button.
  4. Enter the dollar value of your package and submit your declaration.

As the purchase was made by you, we trust that you will be able to provide an accurate input. Please note that we will need an accurate dollar value of the package for a smooth customs clearance. As such, you will need to input the actual value of the package regardless of whether it is a free gift from the merchant or as a gift for your loved ones and friends.

5Can I store my package(s) at your warehouse for a few months? Are there any applicable charges?

We provide free storage of 21 days from the date package is processed without any charge for your consolidation of shipping payment. However, when packages are held for more than 21 days from processed date, we will charge a holding fee of USD$1.50 per package per day.

We also reserve the right to dispose any package which has been held for more than 60 days from the processed/declared date.

6Will you repack every package that has more than 2kg difference between the actual weight and volumetric weight?
Here are some scenarios in which we will not repack:

  1. when the package contains leather products, e.g. handbags, purses, coats, etc.
  2. when the package contains restricted items, such as perfume, standalone batteries, fuels, etc.
  3. when the package is marked ‘FRAGILE’.
  4. when the package is obviously a gift, i.e. packed in a gift box, secured with ribbon and gift card, etc.
There are also packages which are specially packed to ensure breakable items are cushioned. As such packages would potentially be bulky, the difference between the actual weight and volumetric weight may be higher. We will take into account such instances and repack only when the safety of the package will not be compromised.

The decision to repack a package will be made at the discretion of us.
7If I have more than one package, will you repack all my packages into one?
No. We do not combine multiple packages as it may potentially hinder the claims process in the event your package is lost or damaged during transit.
8Can I choose not to repack my packages?
Repacking is a service provided to help reduce the size of the customer’s packages so as to save on the shipping cost, but this is only done if the package meet our repack criteria. Do rest assured that you will enjoy savings on your package even after taking into account the repacking fee.

For packages that arrived in our warehouse without any account number, we will repack them if they meet our repack criteria as well.
9How will 2SHIP4ME do the repacking?

We will repack your package by minimising the height of the package, thus reducing the volumetric weight. Note that we will not be able to cut down all sides of the package. If available, We may also repack your package by putting them in a new smaller box.

signup

Example: Height of package being cut down

10Why is there a need to provide 2 tracking numbers when enquiring about my package?
There are Merchants that use FedEx Smartpost or UPS SurePost to send packages to USA Warehouse. Such services come with two tracking numbers.

In the event wherein physical package label become spoil due to unforseen event, warehouse will not be able to track the package using only one tracking number. Providing both tracking numbers will make it easier to track the package.

The two tracking numbers can be found at the upper left and lower right sides. See image below as guide.

signup

Package Delivery

1How can I track my package?
Login your account and track package status at dashboard page
2Do you deliver to PO box / My Mail Box address?
We are not able to deliver to PO box / My Mail Box addresses.
3Can I change my delivery address after I paid the shipping fee. (e.g. residential to office)?
No, any changes to the delivery address needs to be done before the payment of the packages. Once a package is paid, we are not able to make any further changes.
4How do I know if my package has arrived in Destination country or out for delivery to my shipping address?
When your package is in local, it will be reflected as “Arrived in” in your account, under “My Tracking” tab. You may also track your package status.

Your item number can be easily located beside your Package ID under “My Tracking” tab.

Payment

1Where do I enter my voucher code?
Once your packages have arrived and are declared, it will be listed under "Packages Ready to Ship". Before "Review & Pay", you will be able to enter the voucher code.
2Why is the voucher code I entered not valid?
We run several promotions all year round, catered to the different seasons and different needs of our customers.

If you entered a voucher code and it is not valid, please countercheck the entered voucher code for its terms and conditions of use. You may wish to contact us if there is any problem using any of the valid voucher code(s).
3What is the cost of the holding fee if my package(s) is still in warehouse after 30 days of free storage is over?
We charges USD $1.50 per package per day for packages that are held for more than 21 days from processed date. This fee applies to all packages at our warehouses.
4How do I make payment for the 2SHIP4ME shipping charges?
Once your packages have arrived at our warehouse, you can proceed to declare and make payment under ‘My Shipping’ tab.
5What payment methods are available for me to check out my 2SHIP4ME packages?
Currently, the following are the available modes of payment:
  • Credit/Debit Cards (Visa/Master)
Please ensure that you have made the necessary arrangements for any of the above payment modes before using our Shipping Services.
6Why is my shipping fee so high? Are there any tips to reduce the shipping fee?
As per freight industry practice, the chargeable weight of a package is calculated based on Volumetric or Actual weight, whichever is higher.

Volumetric weight of a package is a calculation that reveals the density of a package and we use the below formula to derive the volumetric weight of a package

Volumetric weight = [ length(cm) x breadth(cm) x height(cm) ] / 5,000cm You can advise your merchant to ensure proper packaging or pack your purchase into a smallest possible box.
7Will there be any charges for the repacking service?
Yes, there will be a repack fee of USD $6. Rest assured we will ensure that you enjoy savings on your package even after taking into account of the repacking fee.

Please note that if the merchant delivers a package that arrives at our warehouse in conditions deemed unsuitable for shipping, you may incur additional repacking cost on that package.

Restricted Product

1Prohibited items for import into Destination country?
  • Animal products
  • Animal skins
  • Antiques
  • Asbestos
  • Dangerous goods, haz. or comb. mats
  • Firearms, parts of
  • Furs
  • Gambling devices
  • Ivory
  • Jewellery
  • Money orders (NI)
  • Perishables
  • Playing cards
  • Pornography
  • Precious metals & stones
2Prohibited items for export from USA
  • All kinds of Alcohol / Flammable sanitizers
  • All tobacco products, including but not limited to Cigars, E-Cigars, E-Liquids, etc.
  • Any external battery/power bank for smartphones or tablets devices
  • Intoxicating liquors
  • Tobacco products
  • Motor vehicles
  • Petroleum products
  • Any type of standalone batteries
  • Any additional battery/batteries that is packed in the same package but separated from the device
  • Alcohol products and beverages (Item(s) would be discard at Origin and unable to process for returns or redirect to another address)
  • Audio Speakers
  • Counterfeit goods
  • Diamonds
  • Electronic device which contains battery purchased from ebay/ individual seller
  • Engine oils / essential oils
  • Fuels, gasoline and gas torches
  • Flammable and toxic content products (e.g. products with Minoxidil, zinc oxide, Rosemary Oil and etc.)
  • Firearms (or parts thereof)
  • Imitation tobacco products (e.g. electronic cigarettes, etc)
  • Infectious substances
  • Laser apparatus such as laser pointers that are found to have emission powers(requires appropriate licenses from NEA)
  • Lighters with or without fuel/fluids
  • Magnets
  • Munitions of war
  • Meat or animal extracts
  • Nail polish and nail polish removers
  • Narcotic drugs
  • Pornographic materials
  • Perishable foods
  • Precious metals and Gemstones
  • Paper currency, coins, credit cards and cheques
  • Perfumes, colognes, eau de toilette and fragrance sprays
  • Plant seeds
  • Printer cartridges
  • Radioactive materials
  • Sprays, aerosol cans and compressed gas cylinders
  • Turpentine and paint thinner
  • Weapons (swords / knives / guns, etc)
  • Prescription medications
  • Used automotive parts cannot be shipped, which include wet or leaking parcels; parcels emitting odour of any kind
This list may be updated from time to time. Please contact the U.S. & European Customs for any enquiry.
For more information concerning dangerous and prohibited goods, you may go to http://www.customs.gov.qa/customs_law.php or http://portal.www.gov.qa/wps/portal/topics/Business+and+Finance/customsandportslaw

Note: If you send prohibited good or restricted goods (and you do not comply with the relevant terms and conditions), we may deal with the goods as we see fit, including but not limited to, disposing of the parcels concerned (in whole or in part).
Sign Up